Privacy Policy for Meridian Sprout
At Meridian Sprout, we are committed to protecting your privacy. This Privacy Policy outlines how our online platform collects, uses, discloses, and protects your personal information when you interact with our services, which include curated garden supplies, plant rental for events, urban farming workshops, bespoke landscape design, and our botanical gift shop. We operate in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Singapore's Personal Data Protection Act (PDPA).
1. Information We Collect
We collect various types of information from and about users of our site:
- Personal Data You Provide: This includes information you give us when you register for an account, place an order, sign up for a workshop, request a bespoke design consultation, or contact us. Examples include your name, email address, postal address, phone number, and payment information.
- Usage Data: We automatically collect information when you access and use our site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and dates/times of access. This helps us understand how our services are used and improve them.
- Cookie Data: We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To provide and maintain our services, including processing orders for garden supplies, managing plant rental bookings, and facilitating workshop registrations.
- To deliver bespoke landscape design services and communicate updates regarding your projects.
- To process transactions and send you related information, including confirmations and invoices.
- To improve our site functionality, user experience, and service offerings.
- To communicate with you, respond to inquiries, and provide customer support.
- To send you promotional communications, newsletters, and marketing materials related to Meridian Sprout services, provided you have opted in to receive them.
- To detect, prevent, and address technical issues or fraudulent activities.
- To comply with legal obligations.
3. Sharing Your Information
Meridian Sprout may share your personal information in the following situations:
- With Service Providers: We may share your data with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
- For Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
- For Legal Reasons: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
4. Data Security
The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal data. These measures include encryption, access controls, and secure server hosting. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below.
6. Third-Party Websites
Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Children's Privacy
Our service is not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via a prominent notice on our service, before the change becomes effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Meridian Sprout
315 Upper Paya Lebar Road, Unit 04-09, Centennial Building
Singapore, Singapore, 534874
Singapore